PLACING AN ORDER
The easiest way to order is online. We accept all major cards including American Express via payment processing companies Stripe and Paypal. We also accept direct payments via bank transfer allowing you to save on the card processing fees.
LEAD TIME
Please allow up to 10 working days for courier delivery, although our average delivery time is around 7 days for items that are in stock. We aim to indicate a lead time in description of each product.
Most of the plants compositions and artificial hedges are made to order and the lead time is 10-15 working days. The lead time for bespoke metal and fiberglass planters is approx. 20-25 working days.
If you have an urgent deadline, then please get in touch – we’ll do our best to meet it.
DELIVERY
Delivery price is calculated on checkout depending on the weight and the size of the item and your location. Our local delivery zone include the following postcodes: W, SW, WC, EC, NW1, NW3, NW8 where we will do the delivery ourselves and will be able to position the planters according to your wishes on the ground floor.
Our artificial plants and empty planters are delivered UK nationwide via DPD, UPS or APC. Some large planters and bespoke artificial solutions will require a pallet delivery if sent outside of London. Upon dispatch, we will notify you via email with the estimated day of delivery and forward you a tracking number.
RETURNS
If the goods are undamaged but not to your satisfaction for any reason, you may return them to us within 28 days for a full refund less the delivery charges. Please note that you are responsible for arranging the return of your order and for the costs of returning your order to us unless we have delivered the item to you in error or the item arrived damaged. If you are having difficulties arranging a return for a large item or a pallet, please contact us and we will arrange a collection.
However, if the items arrive damaged, or we have not sent you what you ordered, then we will refund or exchange these items completely free of any additional charges. Just let us know, and we’ll sort it out for you.
NON-RETURNABLE ITEMS
We cannot accept returns on any made-to-order products. This includes
– pots & plants compositions where the plants (including artificial) have been planted or installed into the pots
– bespoke and made to order planters
– bespoke artificial hedges
OUR RETURN ADDRESS:
Russell Gardens Ltd
t/a London Planters
8 Russell Gardens Mews
London
W14 8EU
